Return Policy
EFG London Return Policy
At EFG London, we understand that sometimes a product may not meet your expectations. We are committed to making the return process as simple and straightforward as possible.
1. Eligibility for Returns
To be eligible for a return, the item must be unused and in the same condition you received it. It must also be in the original packaging.
Some items are not eligible for return. These include perishable goods, intimate or sanitary products, hazardous materials, or flammable liquids or gases.
2. Time Frame for Returns
Our return policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
3. Return Process
To initiate a return, please contact our customer service team with your order number and details of the item you wish to return. We will provide you with the necessary instructions and address for the return.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
5. Exchanges
If you need to exchange an item for the same product, please contact our customer service team to arrange the exchange.
6. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
8. Contact Us
If you have any further questions about our return policy, please contact our customer service team at info@efglondon.com, who will be happy to assist you.
This return policy is effective from 17.02.2024 and may be subject to change.