Shipping Policy

At EFG London, we diligently ship the items you brought from our store. We acknowledge that the items you bought are timeless and valuable, so we offer a variety of shipping methods, including in-store collection or shipping to your doorstep.

Shipping Policy for EFG London
At EFG London, we understand the excitement of awaiting your new piece of jewellery. That's why we aim to make the shipping process as smooth and efficient as possible for our customers.

1. Processing Time
Once your order is placed, please allow 3-5 business days for our team to process and prepare your jewellery for shipment. During peak seasons, processing times may be slightly longer, but we always strive to prepare your order as quickly as possible.

2. Shipping Methods
We offer standard and expedited shipping options to accommodate your needs. Our standard shipping typically takes 3-5 business days for delivery within the UK, while expedited shipping can take 3-5 business days. For international orders, shipping times may vary based on the destination and chosen shipping method.

3. Shipping Costs
Shipping costs are calculated based on your location and the selected shipping method. The exact shipping cost will be displayed at checkout for your review before completing the purchase.

4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. This allows you to monitor the progress of your delivery and plan for its arrival.

5. International Shipping
For international orders, please note that additional customs duties, taxes, and fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping fees paid at checkout.

6. Shipping Restrictions
We are unable to ship to P.O. boxes or APO/FPO addresses at this time. Additionally, some international destinations may have restrictions on the import of jewellery, and we encourage customers to familiarise themselves with their local import regulations before placing an order.

7. Shipping Partners
We partner with trusted shipping carriers to ensure reliable and secure delivery of your jewellery. Our partners work diligently to deliver your package in pristine condition and promptly.

If you have any questions about our shipping policy or require assistance with your order, please don't hesitate to contact our customer service team. We are here to help make your EFG London jewellery shopping experience exceptional. If you want to book a consultation before your purchase, please do reach us at info@efglondon.com

Thank you for choosing EFG London.